HBR On Strategy
Refocus Your Strategy for Success
Jan 24, 2024
Learn how to implement a value-based strategy in your organization by focusing on customer and employee satisfaction. Discover the importance of simplifying and prioritizing initiatives, shifting mindset for creating value and financial success, and transitioning to a value-based strategy. The episode covers strategy, creativity, design thinking, customer centricity, and competition.
28:01
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Quick takeaways
- Simplifying strategy by focusing on customer and employee satisfaction improves performance and customer experiences.
- Separating financial planning from strategic planning is essential for clear and effective value creation.
Deep dives
Simplifying Strategy: Focusing on Customer and Employee Satisfaction
In this podcast episode, Harvard Business School Professor Felix Oberholzer G. emphasizes the importance of simplifying strategy by focusing on just two value drivers: customer satisfaction and employee satisfaction. Aligning strategic initiatives on these drivers not only simplifies workers' jobs but also improves customer experiences. Implementing value-based strategy can be done using a value map, which helps identify and measure performance of the various drivers. The episode also highlights the need to separate financial planning from strategic planning to ensure a clear and effective approach to value creation.
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