Design is like poetry with Jeremy Kriegal

How UX can help users stay focused and also providing opportunities to take a break or breather to stay productive

Micro level thinking and system level thinking

May need local inefficiencies for overall system wide efficiency

Analogy of a relay race team member, who needs to wait for the moment to take the baton and run

The zappos example of helping customers

On the balance between personalization and privacy

The skills needed for an effective UX professional

Curiosity, humility and influencing skills

UX professionals as change agents, or as sales people

Clever v/s usable design

The benefit of spending time to understand the problem and analyze solutions and approaches before jumping in to create wireframes etc

The limitations of canvas based design tools

The reason for starting his podcast, saving UX

Significance of lean approaches and fast learning loops in UX

The role of design in customer loyalty

Impact of AI based approaches on UX professionals

His career tips for new entrants as well as persons considering a career switch to UX domain