Unchurned - The No. 1 podcast for Customer Success Driving Revenue Growth with the CCO as a Strategic Partner ft. Alexis H. (Heidrick & Struggles) & Rod Cherkas (Hello CCO)
When revenue growth is a company's top priority, the value of post-sales teams is often overlooked.
Customer success (CS) teams are among the most critical touchpoints in the customer journey. By partnering with the CCO, who can help develop and implement customer-centric strategies that increase customer satisfaction, loyalty, and spending, companies can retain their existing customers and boost revenue.
In this episode, Josh Schachter, Founder of UpdateAI, speaks with Alexis Hennessy, Partner at Heidrick & Struggles, and Rod Cherkas, CEO and Founder of Hello CCO, about:
- The role of post-sales teams in driving revenue
- The need for cross-functional collaboration
- How to highlight the value and challenges of post-sales teams through real customer examples
- Trends in career paths for chief customer officers
Check out the video episode here: https://youtu.be/SzSz7tXhnfc
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