Telecoms.com Podcast Totogi, public cloud and Nokia
Oct 27, 2025
Danielle Rios, Founder and CEO of Totogi, brings her deep expertise in cloud-native BSS to discuss the future of telecom software. She dives into the challenges of adopting AI in telcos, emphasizing the importance of tooling, training, and culture. Danielle also highlights Totogi’s innovative real-time monetization solutions and their successful cloud deployment during crises. The episode caps off with a lively discussion on Nokia’s quarterly results and the implications of public cloud risk in the telecom landscape.
AI Snips
Chapters
Transcript
Episode notes
Context Engineering Boosts LLM Reliability
- Context engineering (ontology + guardrails) dramatically raises correctness for LLMs.
- Good prompting plus domain context makes outputs reliably useful for telco tasks.
Begin AI With Customer Support
- Start AI in low-risk areas like customer support using solved-ticket databases.
- Provide clear human escape routes and disclaimers while you scale the AI coverage.
18-Day Charging Recovery After Khartoum Attacks
- Sudan's attack on Khartoum knocked out on-prem BSS and left operators dead with no service.
- Totogi designed and delivered a cloud backup charging system in 18 days to restore service.