What does it take to future-proof the modern workplace? For Softcat, one of the UK’s top IT infrastructure providers, it started with reimagining their own headquarters in London.

In this episode, I speak with Thomas Rowley, Chief Technologist for Networking and Connectivity at Softcat, about the real-world challenges of managing a high-density office and how the company turned to Cisco to create a more intelligent, responsive environment.

As more employees returned to the office, Softcat began to notice a hidden problem. Rising CO2 levels were affecting the comfort and productivity of their teams. Rather than treat it as a facilities issue, they tackled it head-on with technology. Working with Cisco, they rolled out a combination of access points, collaboration tools, and Meraki sensors that transformed their workspace into a data-informed, adaptive environment.

But this story isn’t just about devices. It’s about inspiration too. A visit to Cisco’s Experience Center opened Softcat’s eyes to what was possible, not just in terms of hardware, but in how unified tech strategies can drive better decisions. That visit ultimately sparked the idea for their own internal innovation space, showcasing how operational excellence can become a cultural value, not just a technical outcome.

Thomas also shares insight into the evolving role of connectivity in hybrid work, how Softcat supports over 1,500 salespeople with scalable IT solutions, and why the partnership with Cisco continues to shape their global ambitions. From sustainability to scalability, this episode offers a practical look at how two leading tech firms collaborate to solve problems that many businesses are only just beginning to understand.

If your office still treats infrastructure as an afterthought, this conversation might change your mind. Are your workplace systems ready to handle both people and performance?

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