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The CX Cast

389: Forrester Predictions 2025: Retail

Jan 28, 2025
24:50
Every year, Forrester looks to the future to predict what we think will happen across industries, geographies, and technologies. In this episode, Martin is joined by Forrester VP, Principal Analyst Sucharita Kodali to discuss how Forrester’s 2025 retail predictions came together.

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