67. Customer Communication In Times of Crisis w/ Samantha Stone

We’re neck deep in the Coronavirus pandemic, but digital communication gives us the power to stay connected while we’re physically separated. Should customer communication channels change during a time of crisis?    In this episode of The Customer Experience Podcast, my guest and I discuss how digital chat (both live and bot) and video are affected by COVID-19. Listen in as I talk with my first return guest, Samantha Stone, the Founder and CMO of The Marketing Advisory Network and the author of Unleash Possible, about customer communication channels in a time of crisis.   What we talked about: - Customer communication channels — including the chat experience - The power of video to stay connected even when we’re social distancing - Crisis communication through the lens of the Coronavirus pandemic - Why we’re so far from gender equality in 2020   Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.