Hosts: Joe and Adam 

We are delighted to have Suzanne Brennan with us today. Suzanne works as Innovation Lead at InsTech.ie.

• To start, Suzanne, can you tell us a little about yourself and about InsTech?
• Can you give us a sketch of the Insurance sector in Ireland (local market, global market, retail/commercial, insurance/reinsurance).
• Talk about challenges to the insurance industry from an innovation perspective?
• And how is the industry responding to disruptive technologies?
• You recently launched a report focusing on the future of insurance in Ireland.
• What was the motivation behind the project?  
• Can you talk us through the research design, the methodology?
• Why did you start with insights and interviews rather than the traditional survey and questionnaire?
• How are useful are surveys and questionnaires?
• What worked well and what would you change if you had to do it again? 
• So, the report is aimed at capability building in the industry. How do you imagine a member organisation will act on the findings?
• How can Design Thinking be used to enact and enable organisational change and transformation?
• How important is diversity in the creative process?  Is that something you pay particular attention to? 
• The role of leadership – the old model of leadership is defunct to some extent, in that for the process of innovation it is not necessarily assumed that the leader has all the ideas / answers.  However, is there a role for a leader within the team and, if so, what is it?
• Psychological safety is really important if the creative process is a team effort.  It requires the team to listen and withhold immediate judgement so that ideas are aired and properly considered.  How do you facilitate this process?
• Creativity and motivation are somewhat interlinked – the creative ability coupled with the desire and motivation to create something useful, beautiful, or different. How do you identify creative people and how do you support the creative process?
• Any questions from the audience?

Well, we’ll wrap up there. Thank you for talking with us today and sharing your knowledge and expertise.

NOTES:

InsTech.ie website: https://www.instech.ie

Insurance Innovation Capability Report 2023 - https://www.instech.ie/insurance-innovation-capability-report-2023

Acknowledgements

Music 

Title: Voltaic Fluctuations

Artist: Ben Prunty

Source:  https://www.benpruntymusic.com/

License: Non-transferable license. Permission granted by Ben Prunty

Cover Art 

Title: Complex collage

Artist: Allen Higgins

Source: vignette_version.pptx

License: CC BY-NC-SA 4.0

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