From acting as a silent back office partner to being an enabler of banking services and new business models, technology has transformed not only the partnership between the CIO, CTO, and lines of business, but also the customer experience. What is the next big opportunity when it comes to the future of banking? What role will technology such as artificial intelligence play?

In this episode of One Vision — FinTech Fuse! Theo chat with Vanja Tokic, expert retail strategy transformation manager at Raiffeisen Bank International AG on digitalizing the financial world and preserving the human touch. How will banking services being a commodity impact the future of financial services and banking business models? What role should banks play in society and an increasingly connected world, and how can we meet customers where they are? Tune in to find out!