The Intrinsic Value Podcast - The Investor’s Podcast Network

TIVP044: Salesforce (CRM): Agentforce or AI-Native? w/ Daniel Mahncke & Shawn O’Malley

25 snips
Nov 2, 2025
Explore the evolution of Salesforce, from its origins as a CRM pioneer to its current AI ambitions. Discover how the company leverages its extensive product ecosystem and data for an edge in AI integration. Learn about Marc Benioff’s leadership style and the intricate compensation structures of its executives. Delve into the sustainability of Salesforce's competitive moat and the financial metrics guiding its valuation. The hosts also discuss the implications of AgentForce on future growth and whether it’s a worthy addition to an investor's portfolio.
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INSIGHT

Data Cloud Is The Backbone

  • Salesforce is a CRM platform that unifies customer data and automates workflows across large enterprises.
  • Its Data Cloud centralizes customer records so employees avoid repeating information during support interactions.
INSIGHT

Modular Clouds Drive Integration

  • Salesforce offers modular "clouds" like Sales, Service, and Marketing that integrate on top of the Data Cloud.
  • Each cloud tracks interactions and automates tasks across teams to streamline sales and support workflows.
INSIGHT

AgentForce Connects Systems With AI

  • AgentForce is positioned as AI agents that connect Salesforce systems to automate departmental work.
  • It's essentially specialized AI assistants that act on a company's CRM data to handle sales, service, and marketing tasks.
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