Nick Mehta opens up the episode by sharing a bit about himself and Gainsight. Diving into the conversation, he explains why Gainsight leaned into community as a lever for growth from the very beginning to help expand and grow their Total Addressable Market (TAM). Community at Gainsight has grown geographically and both by the ones owned by Gainsight and those outside of Gainsight serving the greater customer success profession. 

Next, Nick shares how he and the leadership team at Gainsight get buy-in and show ROI of their community efforts to the board and Vista Equity Partners. Zooming out, he discusses the insights and opportunities that he and the leadership team saw that gave them the confidence to proceed with acquiring inSided. 

Earlier in the conversation, Nick mentioned Peloton and now it’s time to hear what he’s learned about building community from Peloton and what they’ve done well from his perspective. 

To close out the episode, he shares the 3 community trends he’s watching for in 2022 and beyond.

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