Secrets of Successful Advisors℠ with Ken Haman cover image

Secrets of Successful Advisors℠ with Ken Haman

The Power of Listening to Transform The Advisor-Client Relationship, with Rob Miles from Truist Wealth

Jan 29, 2024
Financial advisor Rob Miles shares the importance of listening to clients' needs, emphasizing the power of actively exploring their hopes, dreams, and fears. Slowing down and allowing clients to reflect on their financial lives can redefine the advisor-client relationship, lead to tears, and open up more opportunities for solutions. Advanced listening skills positively impact advisors' businesses. The podcast delves into the significance of listening, strategies to enhance it, and the transformative experiences it brings.
26:03

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Listening is crucial for financial advisors to understand their clients' needs on a deeper level and provide personalized advice.
  • Active listening enables financial advisors to help clients gain clarity about their motivations, explore non-financial issues, and provide enduring support.

Deep dives

The Power of Listening in Financial Advisory

Listening is crucial in the financial advisory business as it allows advisors to understand their clients on a deeper level. Advisors must move away from simply giving recommendations and focus more on truly comprehending their clients' needs and concerns. The power of listening lies in the ability to provide personalized and effective advice. In today's fast-paced world, it can be challenging for people to focus and truly listen. Advisors should develop strategies to actively engage clients, such as using listening cards or asking open-ended questions. By becoming skilled listeners, advisors can create enduring and fulfilling relationships with their clients, leading to life-changing and generation-changing advice.

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