487 - From Admission to Discharge: How Tech Transforms Patient Care
Nov 24, 2024
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William Hadden, Managing Director of Oneview Healthcare for the ANZ region, shares insights on transforming hospital care with technology. He discusses the Care Experience Platform, enhancing communication and comfort for patients. From improving discharge planning to seamless integration with hospital systems, Hadden highlights the platform's adaptability. He also touches on the challenges of digital health adoption and illustrates unique uses, like personalized music for patient engagement, hinting at future AI enhancements.
Oneview’s Care Experience Platform fundamentally enhances patient comfort by providing essential information and communication channels to reduce anxiety during hospital stays.
The adaptability and integration of healthcare technology allow hospitals to implement solutions gradually, ensuring efficient workflows and improved patient care outcomes.
Deep dives
Insights from a Patient's Experience
Experiencing firsthand the hospital environment provided valuable insights into the patient experience. Being unexpectedly admitted for emergency surgery highlighted the vulnerability of patients who often feel a loss of control over their surroundings and circumstances. This realization underscored the importance of having accessible information and communication channels available during hospital stays. The transition from a familiar home environment to an unfamiliar hospital setting can be overwhelming, and improved strategies must be put in place to support patients better during such critical times.
Enhancing Patient Care through Technology
A care experience platform plays a crucial role in enhancing patient comfort and engagement within the hospital environment. Beyond entertainment, these platforms can provide essential information, enable communication with healthcare staff, and facilitate meal ordering, ultimately giving patients a sense of control. Such systems are designed to minimize anxiety and facilitate better understanding of the care process, especially regarding discharge planning and post-operative care. By leveraging technology to keep patients informed and involved, hospitals can significantly improve overall patient satisfaction and health outcomes.
The Future of Healthcare Platforms
The adaptability and scalability of healthcare platforms are vital for increasing efficiency within hospital systems. The 'crawl, walk, run' approach to implementation allows institutions to start with basic features while gradually expanding as needs arise. With advancements in mobile technology, patients can utilize their personal devices to access information and services, making healthcare more accessible and cost-effective. Integrating AI into these platforms promises to further enhance functionality, personalizing interactions and optimizing patient care delivery.
In this episode of Talking HealthTech, host Sophie Turner speaks with William Hadden, the Managing Director of Oneview Healthcare for the ANZ region.
They discuss Oneview's Care Experience Platform, its impact on patient care, and the importance of technology integration in healthcare settings.
Key Takeaways:
Oneview Care Experience Platform: Oneview provides a platform that enhances patient care and optimizes care team workflows within hospital settings through technology.
Comprehensive Patient Care: The platform offers more than entertainment. It includes features for patient distraction, communication, targeted education, and meal ordering, contributing to a more comfortable and controlled hospital stay.
Discharge Planning: The system aids in discharge planning by providing workflows for staff to ensure patients are well-prepared for discharge with necessary information and medications.
Adaptability and Integration: Oneview’s platform allows hospitals to start small and scale up. It integrates with various hospital systems, offering seamless interoperability.
Challenges in Implementation: Emphasis on solving real problems, change management, and ensuring the technology is user-friendly and has a low overhead for staff.
Creative Uses and Future Potential: Stories of unique uses of the platform highlight its flexibility. Future enhancements include AI integration and a mobile offering to further lower the barriers and costs of technology implementation in hospitals.
Check out the episode and full show notes on the Talking HealthTech website.
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