The Resonance Test 61: Rick Champagne of Liberty Mutual Insurance

“We all know as consumers that we want more, better, faster—for less money,” says Rick Champagne, AVP and Talent Advisor at Liberty Mutual Insurance. The question is: “How do we as an organization deliver those capabilities to our internal partners and then our external partners?” Well, this is one of *several* big questions Champagne takes up, with Sandra Loughlin, the Managing Principal of EPAM’s Learning Practice, in our latest edition of *The Resonance Test.* Together our dynamic duo hashes out the challenges in aligning skills with digital and tech strategy, creating a growth mindset in a big organization, and designing proper educational incentives. It’s an honest conversation about what it really takes to get people to learn. Says Loughlin: “We like to think, as adults, that we’re very different from little kids, but in some ways all of us like those gold stars.” We won’t promise a gold star if you listen… only that you’ll get smarter about educating your workforce. Host: Kenji Ross Editor: Kyp Pilalas Producer: Ken Gordon