The Product Opscast Product Opscast Episode 2: Scaling Product Thinking
Aug 20, 2025
Fo Neale-May, VP of Product Operations, shares her extensive experience in fintech and SaaS to discuss scaling product thinking. She emphasizes shifting from tactical execution to strategic partnerships and highlights the role of AI in enhancing decision-making. Fo advocates for a problem-first mindset and the importance of engaging cross-functional teams, including designers and engineers, in addressing shared challenges. She also recommends creating minimal viable processes and monitoring stakeholder feedback to improve output quality.
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Problem-First Is Strategic Product Thinking
- Product thinking means solving the right problems for users and business, not building cool features.
- Scaling that mindset is now about being a strategic partner, not just delivering launches.
Getting The Organisation To Share The Problem
- Product teams often can define problems well; the hard part is convincing the rest of the organisation.
- ProductOps must enable shared problem understanding across functions to improve investment decisions.
Recruit Engineering Champions
- Find engineering champions who crave impact and involve them early in problem definition.
- Build change movements by recruiting several advocates to shift engineering mindset.