IT Visionaries
A.I. Mixdown
May 1, 2019
Experts Ali Bouhouch from Sephora and Marene Allison from Johnson & Johnson discuss A.I. enhancing customer experience, maturity curve, data utilization, use cases, everyday life integration, and impact on the construction industry. Topics include machine learning, apps, and data analysis.
17:08
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Quick takeaways
- AI enhances customer experience through personalized assistance and product recommendations based on individual preferences.
- AI needs to evolve towards true intelligence to gain trust, especially in critical sectors like healthcare and security.
Deep dives
Various Experts Discuss AI's Impact on Customer Experience
The podcast features experts like Ali Bahuj of Sephora, Marie Allison of Johnson & Johnson, and Eric Tan of Koopa sharing insights on how AI enhances customer experience. They delve into AI's role in personalized assistance using examples like Google Home providing skincare advice and Sephora's machine learning model customizing product recommendations based on individual skin types.
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