Could, or should, AI be used to take part in long conversations with clients? In this editor's podcast, Simoney Kyriakou talks to GENE, a very intelligent chatbot created by the Boston Consulting Group, and fellow guest Paul Michelman, editor-in-chief at the Boston Consulting Group. The guests discuss the usefulness of embedding AI in client conversations and the advice process, and how technology can be used and adapted to improve back-end administration and personalisation.
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