The Voices of Risk Management

There Are Hidden Lessons in Failure with James Martin

Aug 25, 2023

James Martin, Global Enterprise Director and Head of Brokers at AXA Group, shares insights on embracing failure, trying different perspectives within the industry, and the importance of giving back. He also discusses the art of underwriting, his encounter with the Queen, and advice for his younger self.

40:06

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Episode guests

James Martin

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Episode notes

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Quick takeaways

Exploring different sides of the insurance industry enhances understanding and perspective.

Building strong relationships based on trust and effective communication is crucial in insurance.

Deep dives

Building Client Relationships and Managing Client Profiles

James Martin discusses his role as SVP and Head of Client Management and Business Development at Access Excel, where he built a formal client relationship management practice. His team focuses on listening to clients' needs, understanding their challenges, and delivering comprehensive solutions. James emphasizes the importance of consistently managing client relationships and building a strong client profile.

Introduction

2min

Navigating the Challenges of Relocating and Working Remotely During COVID-19

9min

Family's Reaction and the Importance of Prioritizing Family

2min

Charity Work and Volunteering

14min

Virtual 5K Race and Friendly Competition

12min

Social Events and Temptations at Rams Conference for Risk Managers

2min

James Martin is the Global Enterprise Director and Head of Brokers at AXA Group. Currently based in London and working remotely in his position, James shares how he’s learned to embrace and be open about failure, why you have to focus on the relationships of this industry, and the importance of giving back to causes you deeply care about.

Key Takeaways:

A little bit about James and his work career.
What’s the transition from broker to carrier position been like?
James encourages people to try different sides of their industry to see what they like or don’t like about the position.
James is passionate about giving back and he talks about an important Children’s charity that he is a part of.
Failures aren’t always failures. We should embrace the pitfalls because we quickly learn what didn’t work.
There is nothing wrong with failure!
James explains the art of underwriting and how it has to be a conversation, not just pure number crunches.
James had the honor of meeting the Queen! He shares his story.
What advice would James give his younger self?