There Are Hidden Lessons in Failure with James Martin
Aug 25, 2023
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James Martin, Global Enterprise Director and Head of Brokers at AXA Group, shares insights on embracing failure, trying different perspectives within the industry, and the importance of giving back. He also discusses the art of underwriting, his encounter with the Queen, and advice for his younger self.
Exploring different sides of the insurance industry enhances understanding and perspective.
Building strong relationships based on trust and effective communication is crucial in insurance.
Deep dives
Building Client Relationships and Managing Client Profiles
James Martin discusses his role as SVP and Head of Client Management and Business Development at Access Excel, where he built a formal client relationship management practice. His team focuses on listening to clients' needs, understanding their challenges, and delivering comprehensive solutions. James emphasizes the importance of consistently managing client relationships and building a strong client profile.
The Challenge of Transitioning from Broker Side to Carrier Side
James Martin shares his experience transitioning from the broker side to the carrier side of the insurance industry. He explains how his client management skills and relationship-building abilities were transferable, but he had to be mindful of not adopting an internal broker mindset in his interaction with underwriters. James encourages professionals in the industry to consider exploring different sides, including brokerage, underwriting, and risk management, to gain a broader perspective and enhance their understanding of all stakeholders involved.
The Value of Giving Back and Engaging in Charitable Work
James Martin discusses his involvement in charity work and highlights the importance of giving back to the community. He shares his experiences working with charitable organizations, voluntary contributions, and the fulfillment he finds in helping others. James emphasizes that giving back not only benefits the community, but also provides valuable personal growth and learning experiences.
The Role of Conversation and Trust in Underwriting and Insurance Relationships
James Martin emphasizes the significance of conversation and trust in the insurance industry. He explains that insurance is ultimately based on trust, and building strong relationships between underwriters, brokers, and clients is crucial. James highlights the art of conversation in fostering trust, creating meaningful connections, and ultimately delivering on the promise of insurance contracts. He encourages professionals to focus on building strong relationships based on trust and effective communication.
James Martin is the Global Enterprise Director and Head of Brokers at AXA Group. Currently based in London and working remotely in his position, James shares how he’s learned to embrace and be open about failure, why you have to focus on the relationships of this industry, and the importance of giving back to causes you deeply care about.
Key Takeaways:
A little bit about James and his work career.
What’s the transition from broker to carrier position been like?
James encourages people to try different sides of their industry to see what they like or don’t like about the position.
James is passionate about giving back and he talks about an important Children’s charity that he is a part of.
Failures aren’t always failures. We should embrace the pitfalls because we quickly learn what didn’t work.
There is nothing wrong with failure!
James explains the art of underwriting and how it has to be a conversation, not just pure number crunches.
James had the honor of meeting the Queen! He shares his story.