Not sure what to do when a client shares a diagnosis with you at the start of class?

Here’s the simple framework to stay calm, take action, and lead like a pro.

Summary:

Raphael and Natalie break down simple, actionable strategies for Pilates instructors when faced with unknown client conditions moments before class. Learn how to stay calm, ask the right questions, simplify your programming, and empower clients without overcomplicating.

Key Takeaways:

Let go of being the “expert fixer”
Ask: “When did it start?” and “How did it happen?”
Teach simple, layered exercises (think In-N-Out Burger style)
Focus on strength, range, and control — not diagnoses
Treat clients like everyone else and let them self-regulate
Do homework afterward using trusted sources, not random Googling

Connect with me on Instagram: @the_raphaelbender

Connect with Natalie on Instagram: @nataliewilsonpilates

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308. What To Do When You Don't Know What To Do, with Natalie Wilson & Raphael Bender