Becker’s Healthcare Digital Health + Health IT Richard Clarke, Chief Data and Analytics Officer and Board Member at Highmark Health
Oct 24, 2025
Richard Clarke, Chief Data and Analytics Officer at Highmark Health, shares his insights as a former neuroscientist and McKinsey veteran. He discusses the transformative potential of agentic AI in healthcare and emphasizes the importance of building AI literacy within organizations. Richard also offers practical advice for leaders striving to create resilient, tech-forward environments. Key topics include measuring AI impact, the balance of building vs. buying technology, and designing roles for a hybrid workforce in the digital age.
AI Snips
Chapters
Transcript
Episode notes
From Neuroscience To Enterprise AI
- Richard Clarke described his path from neuroscience PhD to McKinsey to chief analytics officer at Highmark Health.
- He links his early neural research to today's neural networks and enterprise AI thinking.
Generative AI Fits Healthcare Workloads
- Generative AI maps well to healthcare operational challenges like call centers and ambient listening in clinical settings.
- Highmark pursues efficiency, better member experiences, and broader AI literacy across 40,000+ employees.
Build Literacy With COE, Ambassadors, And Incentives
- Build an AI center of excellence, create an ambassador network, and role model usage to scale literacy.
- Tie generative AI innovation goals into VP+ performance reviews to drive adoption.