AB 243 Live! Envision the Experience with Nigel Travis and Alison Tendler

This episode of All Business with Jeffrey Hayzlett begins with Nigel Travis, Principal at Challenge Consulting, but who is better known for his time in leadership Dunkin’ Brands, Papa John’s, Burger King and Blockbuster. Jeffrey and Nigel talked about the importance of matching the cadence of the businesses you serve. For example, at Dunkin’, his executives were in the office before sunrise because that’s when their franchisees were at work. Nigel says businesses of all types have to imagine the future and those who have will survive the pandemic. He also talked about buying a professional football club in East London and how it’s adjusting without games for the time being.

In the second half of the show, Dr. Alison Tendler joins Jeffrey. You may recognize Dr. Tendler from her years as the spokeswoman for the prescription eye treatment, Restasis. She now owns ART Vision and ARTisan Skin and Laser Center in Sioux Falls, SD. Jeffrey and Dr. Tendler talk about how her clinic handled the pandemic for employees and patients and how she was able to tie two distinct businesses together for the betterment of her patients. It’s all about providing a great overall experience.

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