How to Dissect Tough Love

"I like to always observe something that works well and then try to dissect it," says John Gordon. "What you did is you first actually spoke well of me, not flattery, but you said something like, you're capable of lot." He adds: "You didn't haul around, you didn't pull punches... You said it very, very directly ... And then at that point, you said, I would ask you questions".