#038 Creative EA Delegation, the Corporation of You, and Personal Leverage with Robert Hayes and Chris Ho of Athena
Smart Friends
Do You Provide Negative Feedback to Clients?
Cris Yeits: It's definitely one of the bigger stumbling points of clients. He says a lot of it comes back to that guilt of, like, should i have an executive assistant in the first place? Yeits: I don't want to either im i'm tentative to get mad at them, or i don't understand, necessarily, how to give them fee back.
Topics:
(4:56) - Chris’ background and work at Athena
(6:53) - What does a Chief Client Officer do?
(10:20) - Robert’s background and work at Athena
(17:00) - Robert recruiting Chris to Athena
(20:20) - What distinguishes Robert as an operator
(25:02) - Robert’s first year with Athena and how the company has scaled
(33:39) - Chris’ decision to join Athena
(37:28) - Creating a great experience for both clients and the EAs
(46:17) - What people use their EAs for at Athena
(50:28) - How Athena focuses on leverage
(57:46) - Thoughts behind recruiting EAs and training
(1:09:04) - Playbooks and systems for delegation
(1:13:14) - biggest moments of relief gained from an EA?
(1:17:58) - How does someone know when they need an EA?
(1:32:28) - Where is Athena today?
(1:38:40) - Where do you predict the global workforce goes over the next several decades?
(1:46:30) - What are the mental models or heuristics you use in making decisions?
(1:55:41) - Athena helps clients provide feedback
(1:58:06) - Wrap up
Links:
Athena - www.athenago.com
Island Heights Construction - https://www.islandheights.ca
Humi - https://www.humi.ca
Eric’s Site: www.ejorgenson.com
Other Episodes You’ll Like:
Drug Cartels, Vanguard, And Goldman Sachs with Codie Sanchez
Andrew Wilkinson: De-risking Leverage, Investing vs. Operating, and the Best Part About Business
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Important quotes from Naval on building wealth and the difference between wealth and money:
How to get rich without getting lucky. - Naval Ravikant
Making money is not a thing you do—it’s a skill you learn. - Naval Ravikant
I came up with the principles in my tweetstorm (below) for myself when I was really young, around thirteen or fourteen. I’ve been carrying them in my head for thirty years, and I’ve been living them. Over time (sadly or fortunately), the thing I got really good at was looking at businesses and figuring out the point of maximum leverage to actually create wealth and capture some of that created wealth. - Naval Ravikant
Seek wealth, not money or status. - Naval Ravikant
Wealth is having assets that earn while you sleep. - Naval Ravikant
Money is how we transfer time and wealth. - Naval Ravikant
Ignore people playing status games. They gain status by attacking people playing wealth creation games.
You’re not going to get rich renting out your time. You must own equity—a piece of a business—to gain your financial freedom. - Naval Ravikant
The most important skill for getting rich is becoming a perpetual learner. You have to know how to learn anything you want to learn. The old model of making money is going to school for four years, getting your degree, and working as a professional for thirty years. But things change fast now. Now, you have to come up to speed on a new profession within nine months, and it’s obsolete four years later. But within those three productive years, you can get very wealthy. - Naval Ravikant
Remember Everything You Learn from Podcasts
