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2min chapter
Why NPS and CSAT Hurt More Than They Help
AI Knowhow
Reassessing the Effectiveness of NPS and CSAT Surveys in Evaluating Client Relationships
Exploring the gap between survey scores and actual client relationships, the chapter stresses the inadequacies of NPS and CSAT surveys in truly understanding client sentiments, prompting a call for a new assessment model.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode