Effectively Delivering Bad News and Managing Emotions with Gregory Williams
Negotiate Anything
00:00
Understanding the Difference Between the Emotions That You're Experiencing
When you say somebody is emotional, it's easy to mean that or to have it interpreted as a commentary about their character. I think the distinction is understanding where it's coming from. And just sort of dealing with the expression without being mindful of what might be causing that, I think will force you to react inappropriately.
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