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Lia DiBello on The Mental Model of Business

Commonplace Expertise

CHAPTER

The Story of a Foundry, by Garry Cline

Garry cline: I thought it was going to be my waterloo. We went and we went to this foundry, and the place was incredibly in debt. They had a roomful of people answering the phone with customers who were yelling at them,. And they had a lot of overtime to try to catch up all week end. So i thought, whil these people are worried about losing their jobs, so they're trying to look as busy as possible. Do you have an e r p system? Youh'd never seen a agraph before. The other facility has no idea what they're getting and if it's needed for any orders that they need to ship.

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