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IL40: Why the Economy Feels Broken... Even When It’s Growing ft. Diane Coyle

Top Traders Unplugged

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The Burden of Automation: Customer Service in the Age of AI

This chapter examines the evolving customer service landscape, focusing on how automation and AI are placing more responsibility on customers to solve their issues. It introduces the idea of a 'time tax' and questions the implications for economic value when interactions shift from human agents to automated systems.

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