
#37 James & Per make a deposit
UX Podcast
00:00
The Importance of Customer Experience in Mobile Banking
wallet is a joint venture with all the all the mobile phone operators so there's been new regulations around text messaging and paying the text messages. The red the red cross red cross donations via mobile have dropped they've dropped 92 percent as well that the figure for buying sms tickets for the travel system in Stockholm when 7th of the rightYeah it's more I think down to the fact that the mobile operators themselves they knew they wouldn't probably make some of the compliance criteria to get their own banking license but they create a new company to do it. They've taken something that was really really simple you send an SMS to a short code and you made a payment and they've made it much more
Transcript
Play full episode