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SuperFocus.ai's Stephen Hsu: “AI study buddies”
The Times Tech Podcast
The Future of Call Centers
The focus of our company is not so much on software production, but the number of call center people you're going to need. The number of even highly skilled agents who read book flights for Delta is going to go down significantly in the near term. "Chat just kick TikToks ass by an order of magnitude," he says.
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