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How Financial Services Are Building Safer Customer-Facing AI - with Akhil Khunger of Barclays

The AI in Business Podcast

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Balancing Compliance and Innovation in Financial AI

This chapter explores the regulatory pressures faced by financial institutions as they adopt AI technologies in customer interactions. It emphasizes the importance of balancing compliance with user experience, while discussing the potential and challenges of using generative and agentic AI in both front and back-office functions.

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