S3 Ep2: Abby Covert – Stuck? Diagrams Help.
Power of Ten with Andy Polaine
What to Leave Out of a Journey Map?
Journey maps in particular seem to be a thing where people forget two things. One is that they're an abstraction, right? That you have to then leave stuff out. I think about it like giving each piece of content a job interview. And it's like you have to have your intention and your audience so square when you get to scope.
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