Kwame Christian: The Unexpected Power of Admitting a Mistake - Reverse Interview by Lauren Sabo
Negotiate Anything
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Navigating Difficult Client Interactions
This chapter addresses the universal challenges faced when dealing with difficult clients, extending beyond just the legal profession to various industries. It offers practical strategies for managing client expectations and emphasizes the importance of understanding underlying emotions that influence interactions. The discussion highlights how proactive preparation and clear communication can prevent conflicts and foster better relationships in high-pressure situations.
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