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21min chapter
Off Script: Imagining the next era of customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
The AI Revolution in Customer Service: From Bots to Personalized Support
This chapter explores the transformative impact of AI on customer service, focusing on the advancements from Generation 1 to Generation 2 AI agents. It discusses how the integration of AI with human capabilities is reshaping customer experiences and elevating service standards.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode