The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Off Script: Imagining the next era of customer service

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The AI Revolution in Customer Service: From Bots to Personalized Support

This chapter explores the transformative impact of AI on customer service, focusing on the advancements from Generation 1 to Generation 2 AI agents. It discusses how the integration of AI with human capabilities is reshaping customer experiences and elevating service standards.

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