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Using Twitter Trends to Find Out When Someone Is Complaining
The person uttering these complaints and asks for help may not be able to fully describe or even understand the problem that they have. They might just feel that something takes too long or is too hard, but they can rarely point you to the exact reason why. You'll need to find several people who complain about the same thing to get reliable information about the actual underlying problem. Existing tools are a treasure trove of problem indicators because two things are true here. People are actually using these tools to solve the issues and someone is running a profitable business providing a solution to them.