309 - Human Relationships are Product Management
This is Product Management
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The Customer Relationship as a Startup
When you're a startup, the founders have to own the whole thing. I don't think you ever get to the spot as an executive where you aren't responsible for key relationships in the business. The farther you get away from the customer, the more mistakes you're going to wind up making from a product roadmap. You never really can remove yourself from connection to your customer regardless of the size.
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