Big Fed rate cuts, AI killing call centers, $50B govt boondoggle, VC's rough years, Trump/Kamala
All-In with Chamath, Jason, Sacks & Friedberg
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AI Disruption in Customer Support
This chapter explores the transformative impact of AI on the call center industry, focusing on advancements in language models and voice synthesis. It highlights the shift in consumer behavior towards preferring automated responses over human agents, along with the technical challenges and leadership courage required for implementation in regulated environments. The discussion also reflects on the potential benefits and skepticism surrounding the replacement of legacy enterprise software with bespoke AI solutions.
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