The Importance of Being Human About Interaction Design

We're all individuals and we have individual knowledge. You aren't going to be a clone of someone else. And that seems to remember about people who are not in the branch that you're delivering to or explaining to. They can't possibly have your knowledge. So don't be mad at them and try to help them, is what she's saying. This ties into our conversation about semi-possil syndrome as well,. That we're all individuals  and we have individualknowledge.