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S8, Ep3 How to Fail: Matthew Syed

How To Fail With Elizabeth Day

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The Black Box in the Aviation Industry

The aviation industry has a much greater safety record than other industries. It's about one crash for every 7.5 million takeoffs, he says. But frontline workers are often afraid of being unfairly blamed or penalised if they make honest mistakes created by problems in the system. And that can sometimes create a bit of a cover-up culture - and I think getting that right is very important.

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