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120. Hard Conversations

Very Bad Therapy

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Cancellation Policy - Is That Okay?

So you've canceled. You're showing up for a session and you late canceled the last two sessions. So today at the end of the session, when you pay for this session, we're going to have to like settle that up. Is that okay? Or did you want to do like a payment plan? What about the the reminding of the cancellation policies? Is that something that you wouldn't do? Oh, I imagine that it would happen at the conversation about the cancellation. That happens at the point of cancellation. Well, like the client sends you an email an hour before a session and says, sorry, I can't make it. Do you respond and say, thanks for letting

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