Panel Discussion: All About the Customers
The Product Podcast
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The 14 Principles of Customer Obsession
I feel the user happiness score always wins. I don't have experience with parents and kids in terms of shipping products or my user person as so I won't be able to give too much insights into that. What does it mean in your words to be customer obsessed? That's one of Amazon's 14 principles, right. Sonam: Customer obsession just means empathy in your DNA for every decision you make.
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