Episode 33: How to apologize well with Marjorie Ingall and Susan McCarthy
Reconsidering
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The Art of Apologizing Properly
This chapter explores the specific ways in which a person failed to apologize properly, highlighting the importance of taking responsibility, addressing specific incidents, and understanding the impact of actions. It also discusses the difference between individual and institutional apologies, with examples from United and Uber. Additionally, the chapter delves into the reluctance of politicians to apologize and the concept of separating offenses when apologizing.
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