3min chapter

Can't Stop the Growth cover image

CSTG 197: The AI Edge in the Call Center with Tyson Chen

Can't Stop the Growth

CHAPTER

Addressing Neglect in Call Center Operations and Technology Integration

This chapter delves into the historical importance of York, Pennsylvania, while addressing the operational hurdles faced by call centers in the home service sector. The conversation highlights the necessity for advanced technology and introduces a coaching product designed to boost the performance of customer service representatives.

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