The Changing Dynamics of Guest Engagement in Hospitality

This is part of our series with Horst Schulze - listen to our other episodes here.

In this episode, Horst Schulze, co-founder of The Ritz-Carlton Hotel Company, shares his insights on the changing face of luxury, the critical importance of individualization, and why the art of welcoming guests is more crucial than ever in our world today.

Listeners will learn:

• How luxury has changed (01:05)
• How guest expectations have changed (02:32)
• What constitutes a good welcome (03:34)
• The true meaning of hospitality (04:45)

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands