Conflict is now seen as a negative trait in the professional world. Moreover, it is believed disagreements poison productivity, morale, and a good work environment. Yet, our teams and organizations need healthy debates to get things done. However, as humans, we tend to put off and avoid the tough choices that must be made, so we accrue conflict debt. As a result, our businesses are losing productivity, creativity, and edge in the marketplace. On the other hand, individuals also bear the costs of stress, exhaustion, and stress-related health problems.
[00:17] Motivation- Liane shares her life's motivations and the key points she wants to convey to the audience during the conversation.
[02:05] Conflict- While organizations require conflict, most of us avoid it. Liane reveals more about how this turns out to be negative.
[04:02] Signs - Liane analyzes conflict debt indicators at the corporate, team, and individual levels.
[08:34] Healthy Conflict Environment - Liane describes how each of us contributes to creating this healthy conflict environment.
[09:35] Three Ways – Liane investigates the concepts of avoidance, opposition, and friction in depth.
[13:18] Country Level – Liane evaluates the effect of conflict avoidance at the national level.
[17:19] Social media – We discuss how social media impacts our lives in various ways.
[22:01] Conflict Avoidant- Liane shows how we get hardwired to avoid confrontation, how we can rewire ourselves, and how we can teach our children not to fear conflict.
[34:05] Reach the Bottom - When faced with this dilemma, we instantly leap to the solution and say, "Well, here's how to solve it." However, we have not yet reached the bottom of the issue, which usually backfires on us. Liane elaborates on this further.
[47:53] Four Quadrants – Liane explains in broad terms a four-quadrant chart with two dimensions: fulfilling one's own needs and the needs of others.
[57:05] Types of People - When it comes to conflict, there are three distinct types of individuals. Some view conflict as harmful and unpleasant. Some believe that conflict promotes better understanding and outcomes, while others believe it is vital but tasteful. Liane explores these three categories of individuals.
[01:09:19] Open Line of Communication – Liane outlines how we should handle conflicts and the significance of maintaining an open line of communication.
[01:14:56] Trust - As a follow-up to her explanation of how to develop an open line of communication, Liane describes how to establish trust.
[01:19:45] Dive Deep – Liane points out why we need facts, information-derived insights, emotions, and values to get to the heart of the problem.
[01:32:27] U Tool - Liane discusses U Tool and how we may utilize it in our companies.
[01:46:04] Conflict Strategies - Liane explains how to turn conflict into a habit rather than an occurrence and create frequent, low-impact, healthy, productive conflicts on a team.
Resources:
Mentioned in the episode:
The Good Fight: Use Productive Conflict to Get Your Team and Organization Back on Track: goodreads.com/book/show/44554856-the-good-fight
Never Split the Difference: Negotiating As If Your Life Depended On It: goodreads.com/book/show/26156469-never-split-the-difference?from_search=true&from_srp=true&qid=IFylk95YSJ&rank=1
Connect with Liane:
LinkedIn: linkedin.com/in/lianedavey/?originalSubdomain=ca
Website: lianedavey.com/
