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Thinking, Solving & Transformative Communication: Design + Visualization with Hazel White — DT101 E113

Design Thinking 101

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The Impact of Visuals on Service Design

I started to introduce visuals and a really simple method of drawing when I was doing service design training. And it was about a light bulb moment for participants in the workshops we were drawn to actually realise that they could communicate visually very quickly. It's a way of telling your story, not being asked questions that the questioner is assuming they know the answer to. So it's a change in power in some ways in the relationship and I think that's really, really significant.

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