EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success
CHURN FM
00:00
Customer Success - Is Customer Success Measured?
We sur ultimately like looking out for success. And if the success is not met by one means, being there for the other means. Most of the measures that we say a bout customer success are company's success. We hivly measured customs successful, say, nr gr, logo, ce n mon to school. None of those a measures o customs success. They're all measures of our success t which are the output. Are they imported? Absolutely they are. Would i measure them every day when the bues to a certain scale? But would i say theyr measures of customer success? It's interesting talking about this ex because we hadnd talking about emerson as a whole
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