A Product Market Fit Show | Startup Podcast for Founders cover image

How Gusto’s $10B founder raised $6M, built a team of 5—& hit $5M ARR in just 2 years. | Josh Reeves, Founder of Gusto

A Product Market Fit Show | Startup Podcast for Founders

CHAPTER

Measuring Customer Love: Qualitative and Quantitative Insights

This chapter explores various qualitative and quantitative methods to assess customer satisfaction and product affinity. It emphasizes the role of positive social media feedback, retention metrics, and genuine value creation in enhancing customer loyalty and appreciation.

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