#0109 - High performance organisations with Steve Spear
No Nonsense Leadership
00:00
Understanding First-Time Quality in High-Stakes Organizations
This chapter delves into the significance of 'first-time quality' in high-stakes fields like healthcare, stressing the vital role of adherence to high standards. It emphasizes the trust patients place in these organizations and the meticulous planning required for flawless service delivery.
Play episode from 04:36
Transcript
