How to Create a Conversational Tone for Customer Support?

We have to make it feel conversational itself, because it is a conversation tool. So we designed our support experience to support the business that we knew that we needed to d and not just the problems that our users had. And there's a little mixture about so when we are hiring people, we actually have them do a writing test. We dea lok for people who feel like humans when they're writing a you know,. It's like, this is an interesting person whose answering my support question, not just i somebody cranking u. Let' ape a promise to you give them there.