This chapter explores the significance of trust in sales and offers insights on how to cultivate trust with customers by prioritizing honesty, ethics, quality, and genuine concern for their needs. Establishing trust is shown to result in customer loyalty, a key driver of sustained business success.
Businesses ask me all the time, “how can we get our customers to trust us?” Trust is incredibly important. But when people ask me that, I already know something is wrong with their thinking. In this episode, I explain why, and identify what you really need to do to establish the kind of rock solid trust that leads to loyalty - which is THE quality you want in your customer base, in order to build a wildly profitable business and brand.